eGovernment in India : To improve the eGovernment demand side (the quality and reach of government services). The WEEK magazine chose the champion of this experiment Mr.Umashankar as the ‘man of the next millennium from among bureaucrats in India’ in its millennium edition during January 2000. Why NISG did not even look into this project to REPLICATE or make changes on this in different States / Just like NISG did for eSeva of AP ? You know why ? PRIOR UNDERSTANDINGS of CEO NISG with CMS, RAM INFOTECH.

eGovernment in India

Objective: To improve the eGovernment demand side (the quality and reach of government services)

Key Factor eServices for Citizens Case relevance 

Key Factor eServices: transaction based, non financial Case relevance 

Key Factor eServices: transaction based, non financial Case relevance 

Key Factor eServices: user trust and security, including identity management Case relevance 

Key Factor eServices: user design and fulfilment Case relevance 

Key Factor eServices: user skills Case relevance 

Key Factor eServices: user take-up Case relevance 

Key Factor eServices generating income for government Case relevance 

Key Factor eServices providing social and financial benefits for users Case relevance 

Key Factor eServices for permits and licenses Case relevance 

Key Factor eServices: information based Case relevance 

Key Factor eServices: communication based Case relevance 

Objective: To improve the eGovernment supply side (the productivity and efficiency of government)

Key Factor eGovernment policy, strategies and management Case relevance 

Key Factor Public agency human resources Case relevance 

Key Factor Public agency own data security and identity management Case relevance 

Key Factor Public agency technology infrastructure, tools and applications Case relevance 

Key Factor Government process and organisational re-engineering within agencies Case relevance 

Key Factor Government process and organisational re-engineering between agencies Case relevance 

Key Factor Interoperability between agencies Case relevance 

Key Factor Partnership / cooperation with the civic sector Case relevance 

Key Factor Public agency finance, costs and revenue Case relevance 

Key Factor Public agency knowledge management Case relevance 

Key Factor Public agency culture and ethics Case relevance 

Objective: To improve the good governance of society through participation and democracy

Key Factor Development of policy and strategy within society Case relevance 

Key Factor Consultation and participation within society Case relevance 

Key Factor Decision-making within society Case relevance 

Objective: To improve government support for societal development (the wider role of government)

Key Factor Government support for infrastructure Case relevance 

Key Factor Government support for economic development Case relevance 

Key Factor Government support for social cohesion, culture and quality of life Case relevance 

Key Factor Government support for environmental sustainability Case relevance 

Case Characteristics

Keywords

Government, eGovernment, eAdministration, eGovernment business services, eGovernment citizens services, eGovernment culture, eGovernment benefits for users, eGovernment finance, eGovernment generating income for government, eGovernment permits and licenses, eGovernment registration services, eGovernment technology, eGovernance, Data security, Authentification, Security, Design for All, Usability, Learning, Upgrading skills, eGovernment policy, eGovernment process re-engineering, Public-Civil Partnerships, Knowledge Management, Public service ethic, eGovernment human resources, Economic development, Quality of life, Social cohesion, Environmental sustainability

Timing:

Start (2 / 1999) Termination (6 / 2001)

Country groups

Asian countries, countries (GLOBAL)

Geographic location

INDIA

Geographic size:	Large Town – 100,000 to 500,000 inhabitants
	Medium city – 1 million to 5 million inhabitants
	Contributors	Mixed public/private/not-for-profit

Specific social/citizens groups

Beneficiaries

Students/youth Local community Families Households Elderly Disabled Unemployed Ethnic / non-national Women Men

Skills of individual

Contributors

Change management skills

Beneficiaries

Domain skills ICT skills (specialised/advanced) Change management skills

ICTs

Generic type of service

Contributors

Interactive data service

Beneficiaries

Multipoint conversational service

Generic type of infrastructure platform

Wireless Network 802.11b

Contributors

Specialised

Generic type of user terminal

2/3rd windows based fat clients/servers (over 211) 1/3rd thin clients (100)

Contributors

PCs connected on a local network Specialized workstation (different to a standard PC)

Beneficiaries

PCs connected on a local network

Type/Field of application

The e-governance application software packages were aimed at making the living of the common man easy and corruption free. The effort targeted rural population, women, physically challenged people, widows, below poverty line families, poor students in schools and colleges, Transport licence seekers, infrastructure creation in the rural and urban areas etc.

Contributors

Government to Government G2G Government to Citizens G2C Government to Civic Sector

Beneficiaries

Government to Government G2G Government to Citizens G2C

Investments and Costs

Investment whole case	Time period covered (in months)	Investment amount (in thousand Euro)
Regional	27	443400

Cost Expenditure for case	Actual components, plus comments and timing (in months) if known	Cost amount (in thousand Euro)
Expenses for end user hardware Examples: PCs, laptops, mobiles, PDAs, local printers, etc.	One laptop and over 280 clients	301512
Expenses for end user software Examples: off-the-shelf applications/tools, client software, etc.	Windows operating system for the servers and clients.	17736
Expenses for system hardware Examples: servers, routers, switches, networks, centralised storage media, centralised printers, etc.	33 servers, over 20 switches, wireless LAN towers in 14 places, over 30 laser printers, over 30 DMPs etc.	70944
Expenses for developments and changes Examples: applications development, software programming, software modification, content developments such as populating a database, integrating new software with existing tools or designing new Internet/web-based facilities, etc.	In house application software development done in 4 software development centres at the Collectorate employing over 30 software professionals. Rs.30 lakhs	53208
Expenses for actions of implementation Examples: planning, surveying user requirements, pilot testing, evaluation, etc.	development centres at the Collectorate employing over 30 software professionals.	17736
Expenses for training and technical support Examples: courses funded by organisation, hiring trainers, etc.		45472
Expenses for other activities/purchases	Wireless radios	35472

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