Governance be Accountable Transparent

What NOTACCOUNTABLE INSTITUTION of Smart Governance \”NISG\” can do in eGovernance of INDIA ?

Mr. R. Chandrashekar’s Pre-planned idea of starting NISG along with Mr. J. Sathyanarayana

Posted by nisg on July 15, 2006

Mr. R. Chandrashekar is mostly responsible to push the idea of formation of NISG, EVEN THOUGH there was NIC and NICSI doing the same for eGovernance in INDIA. NIC is there since 1976. NIC came under PLANNING COMMISSION at that time.

Mr. R. Chandarshekar changed all this to benefit himself and Mr. J. Sathyanarayana by forming NISG and having NISG offices in Andhra Pradesh. This happened because both come form Andhra Pradesh. These two had allready sowen seeds for making favours to their friends and companies with understandings.

Mr. R. Chandrashekar needs to respond for emails and answerable to all these email letters. He can’t escape. RTI will make him to do it.

We all know that Mr. R. Chandrshekar came from AP to DIT/MIT. This is when the idea of formimg NISG was started by Mr. R. Chandrashekar. He had a motive behind forming the NISG.

Mr. J. Sathyanarayana is also from AP. He was made the CEO of NISG. These are all understanding between these TWO IAS Officers to DERAIL the eGovernance in INDIA. Also these TWO probably had ideas helping few companies with a motive behind it.

These can be seen and read through the DATAQUEST article called E-Governance MUDDLE. This article has exposed the CLOSE RELATINSHIP of NISG with PWC, RAM INFOTECH, CMS and otehr companies.

Mr. J. Sathyanarayana be fore becoming CEO of NISG has cretaed problems of eProcurement SCAM in AP. We all know about this now. He has convinced the WORLDBANK also on C 1 INDIA eProcurement SCAM.

NISG can’t HIDE under Mr. R. Chandrashekar of DIT/MIT to PROTECT from wrong doings. This is happenning.

How long Mr. R. Chandrashekar is going to keep on doing this ?

Formation of NISG is itself QUESTIONABLE now ? How did Mr. R. Chandrashekar made UNDP to INVEST FUNDS into NISG without CABINET APPROVAL ?

UNDP has been led by Governament of INDIA.

NISG need to post all the SOURCES of FUNDS and USES of FUNDS on it’s WEBSITE that it has received from UNDP, MICROSOFT and all other MNC’s and WORLD BANK and other institutions.

NISG’S MOCKERY of eGovernance in INDIA :: Time to wind up NISG save eGovernance in INDIA from NONACCOUNTABILITY


Posted in NISG | 3 Comments »

NISG had done it again. C1 gets the e-biz tender from NISG. God Save India

Posted by nisg on July 9, 2006

Re: [eGovINDIA] NISG had done it again. C1 gets the e-biz tender from NISG. God Save India



Umashankar C <> wrote:


Dear Members,


With profound sorrow I wish to bring to your notice
that NISG had finalised the tender for the E-biz
initiative in favour of C1 India.


The reason for my concern is as follows:


The CEO of C1 India met me in Bhubaneswar during the
8th National E-gov conference (Feb, 2005) and proposed
me that I should submit some e-gov proposals and he
would get the same cleared for national level


The way in which he spoke gave the indication as
though he had every one in his pocket.
Apparently he has Mr.Sathyanarayana of NISG in his

And so C1 India which was hitherto unknown to Indians
became a great e-gov service provider for
e-procurement. The pricing methodology adopted was to
offer a percentage of the tender sum to the service
provider! This is nothing but a huge fraud. Now the
e-biz tender has gone in favour of C1. They would have
finalised an other path breaking revenue model, even
beating the e-procurement model!

I got information yesterday that both Ram Infotech and
C1 India worked with Mr.Sathyanarayana when he served
as IT Secretary in AP.

So any tender would be finalised only in favour of his
known companies whether they are capable or not is

A huge scale corruption is being perpetrated by my
colleague Mr.Sathyanarayana which has to be stopped.

It is a wonder that NISG which Mr.Sathyanarayana has
been heading with no known e-gov specialist on board
has been finalising thousands of crores of rupees
worth e-gov projects. And NISG is a private company.


How a private company is allowed to have this corrupt


I have a feeling that the higher ups in the Government
of India, I mean my colleagues in the IT ministry have
a role to play in this!

I am a member of the national level committee for
implementation of national e-gov action plan. But I
have not got any invitation to attend meeting so far.
NISG has been busy selling the country in the

God save India!


C.Umashankar IAS., (TamilNadu Cadre)
e-governance expert and Member (Special Invitee) – Working group for implementation of National e-governance action plan, Government of India, New Delhi.


Ph: 91-44-52054443


Dear Mr. Umashankar,

Either you do curruption or you knowingly bear curruption, you are currupted, “SO AS WE ALL ARE CURRUPTED”.

I believe no one will bother with these lines and will not even realize how helpless or rather say how Coward we have graduted towards.

In my earlier postings i have tried to mention the security lapses maintained intentionally in e-Procurement in A.P. to play around with Rs. 15000 crore or more on mercy of NISG or C1.

I had tried to APPEAL to all the concerned that e-Governance may be taken off by bringing transparency on its root level ie; it should be made mandatory that all the Tendering Procedures should be made Public at each and every stage and hence we may think of Realizing Optimum Value of Public Money realized in Bringing Growth to them and hence to the Nation.

I again doubt on many bogus members of our group who intentionally deviate the seriousness of group and make some serious group members to be kept aloof.

I Invite Attention of everybodies inner MORAL (if still Live) to come Forward and take up NISG and C1, and few others like them to the Public Court, having a belief if all the Four Pillars of Democracy including media is not got Paralyzed completely. My inner belief is that it has not got completely so, let us strengthen the Pillars and take initiative.

I propose to file a PIL on these Curruption issues specific to the e-Governance initiative to first eradicate such misappropriation of Public Fund and further try to get some strict Law and Constitution to put all Culprints who play around with e-Governance to undergo a sentence of “DESHDROH” and be penalized substancially, These hearing again should be tackeled in ‘Fast Courts”.

Mr. Umashankar, i`m sorry that you are not liking the pocket of CEO of C1, it could have Heavenly Comfort and strong Financial Security, so you should not wait for invitation from NEGAP, rather you may receive expulsion or cancellation of your status. To rectify that you may think of searching a right place in his pocket (I`m sure many will be in Line, even from this group to have some space in his Pocket, My GoddWishes are with them.

Let us form an specific Action Committe within us to battle with these lines of open Curruption in space of e-Governance. I propose to search only one Dead Honest Judicial Person to head this committe and let us colloborate for Good e-Governance unlike of NISG. why am i proposing Dead Honest because the chosen one should not start searching godd place in his pocket.

I`m confident “We Shall Overcome………”

All the concerned Members, With a request to search if your Inner is there?
Dr. Manoj Verma

 Tue, 26 Apr 2005 06:35:15 +0100 (BST)


“manoj verma”

 [eGovINDIA] Regarding C1

 Tue, 26 Apr 2005 00:12:08 -0700 (PDT)

“Ravi” <>

Dear Members,

C1 is a company using all the means it can to get business, many a 
number of government officials even in top levels are involved and in 
support of such companies for one or other ethical and unethical reasons. I 
am sure each and every action is justifiable as long as the justice as 
such is not getting tampered with.

E Governance if justfully enabled will be a boon to country such as 
ours due to its obvious benefits. The pathetic aspect is the companies 
such as C1 and those supporting such companies are willingly acting 
against the future of the nation.

They should be treated as anti nationals as such.

If I am correct then the company C1 is just a dealer for Commerce One a 
Bankrupt US based company whose IPR was auctioned and sold off to some 
German based firm.

How can C1 be ever trusted with such critical initiatives such as E 

I just wish make a comment here that “Those who have the power to 
correct the wrong and simply not taking the correct measures are only 
allowing the wrong get more and more deep routed”

Thanking You for reading this message
With Warm Regards


E Procurement Consultant 



 Dear Mr. Umashankar,

An oblique comment (does not address the central,
serious issue of cooked up tendering process but
something to be aware of in the globalized world):

Googled for “C1 India” and followed some links. Looks
like C1 India is not part of the US company whose technology
it might be using.

It is simply a distributor, not a subsidiary, of
Commerce One US. The point being, US companies and
their executives can be prosecuted under US laws for
bribing overseas. Therefore, if furnished the evidence
of such bribing in India, one could even go to the
district attorney in Santa Clara county where Commerce
One is based. If there is an involvement of Commerce
One officers/employees in bribing, I am here to take
the case to the public prosecutor. A long shot. But
worth pursuing as one of the prongs in the strategy.

The DA offices have a lot of discretion whether to
pursue or not, but it is only DAs in the US that
are expected to be activist and do go after the
likes of Enrons and Worldcom.


 Tue, 26 Apr 2005 06:47:29 -0000




 Dear Mr. Sanjay,

If you research, you will find that Commerce One, US has got Bankurpt and afterwards one German Firm had taken it over, C1 India earlier was a distributor of Commerce One US and had cheated a lot companies with their that association, M/S Antares System had lodged the FIRST REPORTED CYBER CRIME against C1 India aginst infringment of IPR of Antares System, Bangalore in 2003 which is still under trial in High Court Delhi.

I doubt C1 India will have any relation now with sold out Commerce One currently. But NISG could be taken in account as you suggested being a organization promoted by UNDP fund and that will help India a lot to ALARM other J. Satyanarayan in making in India to sabotage the right e-Governance initiative.

Dr. Manoj Verma

 Wed, 27 Apr 2005 06:42:00 +0100 (BST)

“manoj verma”



 eGov INDIA <> wrote:

Dear S DANI,

I do not think it is affiliated with any US company. Here is some information about the company.

“This initiative is a part of the state government’s efforts to increase efficiencies in all its departments through faster and more transparent automated procurement procedures.

In C1 India we have found a committed partner whose support and dedication to this project is commendable.”
– Principal Secretary (IT&C),
Government of Andhra Pradesh

“The Andhra Pradesh government has saved a whopping Rs 616.27 crore in 2003-04 because of its use of the e-procurement platform.

In fact, so successful has been the e-procurement practice that the total amount spent by the government on 1,212 projects amounting to an estimated Rs 2,801 crore is 22 per cent lower than its own estimations.”Publication: Business Standard
Hyderabad May 07,2004

INDIA Headquarters:
D-5 Defence Colony, New Delhi – 110024 India
Tel: +91-11-2465-5185, Fax: +91-11-2465-5186 Mumbai:
1st Floor, Mehta House, Apollo Street Fort,
Mumbai – 400 023
Tel: +91-22-22621651, 22621667/68/69
Fax: +91-22650055 Kolkata:
70 A, Block D, UCO Bank Building,New Alipure, Kolkata – 700 053
Tel: +91-33-24783378 Banglore:
211, Ranka Court, 2nd Block, 18 Cambridge Layout, Ulsoor
Banglore- 560-008
Tel: +91-80-5561066 Mobile: 9844111607 Hyderabad:
6-2-1012, 1st Floor, Above ICICIBank, TGV Mansion, Khairathabad, Hyderabad-500 004
Tel: +91-40-55823580-81
Fax: +91-40 – 55363580INTERNATIONAL Middle-East Office:
520, OUD MEHTA, P.O. Box:25922, U.A.E.
Tel: +97143243626, Fax: +97143243545
General Enquiries
If your enquiry lies outside the purview of what is mentioned above, mail us at

AP saves Rs 616cr via e-procurement

DGS&D goes live with e-tender


Kumaraswamy V. M.



 Dear Mr. Sanjay,

Again dodging to the public, i have earlier informed that what Indian IT Act Recommends and why till 1st March 2005, it was not followed, it could cause a serious Security violation in helping the Vested Interest people, either System Administrator(C1 India), A.P. Govt. Officials, any particular Vendor or nexus of either or all mentioned.

It is again doubt ful why for Two Years an Indian IT Act was openly been violated.

I have posted few more postings on this issue recently you may view those to have Crystal Clear Picture on the same, So as it has got repeated with the Tender invited by NIC for e-Procurement, again NISG short of an Unlawful, non-transparent favor had extended to C1 India by NIC Officials.

I`m repeatedly asking CVC, NIC, NISG, APTS, Andhra Pradesh IT Deptt., DGS&D to publish the Tendering procedures adopted for selecting C1 India, but no one is responding confirms the smoke more thicker.

This is to update you.

Dr. Manoj Verma



Posted in eProcurement deal of NISG | Leave a Comment »

eGovernment in India : To improve the eGovernment demand side (the quality and reach of government services). The WEEK magazine chose the champion of this experiment Mr.Umashankar as the ‘man of the next millennium from among bureaucrats in India’ in its millennium edition during January 2000. Why NISG did not even look into this project to REPLICATE or make changes on this in different States / Just like NISG did for eSeva of AP ? You know why ? PRIOR UNDERSTANDINGS of CEO NISG with CMS, RAM INFOTECH.

Posted by nisg on July 6, 2006

eGovernment in India

Objective: To improve the eGovernment demand side (the quality and reach of government services)

Key Factor eServices for Citizens Case relevance Case is highly relevant for Key Factor

Key Factor eServices: transaction based, non financial Case relevance Case is very highly relevant for Key Factor

Key Factor eServices: transaction based, non financial Case relevance Case is not relevant for Key Factor

Key Factor eServices: user trust and security, including identity management Case relevance Case is not relevant for Key Factor

Key Factor eServices: user design and fulfilment Case relevance Case is not relevant for Key Factor

Key Factor eServices: user skills Case relevance Case is not relevant for Key Factor

Key Factor eServices: user take-up Case relevance Case is not relevant for Key Factor

Key Factor eServices generating income for government Case relevance Case has medium relevance for Key Factor

Key Factor eServices providing social and financial benefits for users Case relevance Case is very highly relevant for Key Factor

Key Factor eServices for permits and licenses Case relevance Case is very highly relevant for Key Factor

Key Factor eServices: information based Case relevance Case is highly relevant for Key Factor

Key Factor eServices: communication based Case relevance Case is highly relevant for Key Factor

Objective: To improve the eGovernment supply side (the productivity and efficiency of government)

Key Factor eGovernment policy, strategies and management Case relevance Case is not relevant for Key Factor

Key Factor Public agency human resources Case relevance Case is not relevant for Key Factor

Key Factor Public agency own data security and identity management Case relevance Case is not relevant for Key Factor

Key Factor Public agency technology infrastructure, tools and applications Case relevance Case is not relevant for Key Factor

Key Factor Government process and organisational re-engineering within agencies Case relevance Case is not relevant for Key Factor

Key Factor Government process and organisational re-engineering between agencies Case relevance Case is not relevant for Key Factor

Key Factor Interoperability between agencies Case relevance Case is not relevant for Key Factor

Key Factor Partnership / cooperation with the civic sector Case relevance Case is not relevant for Key Factor

Key Factor Public agency finance, costs and revenue Case relevance Case is not relevant for Key Factor

Key Factor Public agency knowledge management Case relevance Case is not relevant for Key Factor

Key Factor Public agency culture and ethics Case relevance Case is not relevant for Key Factor

Objective: To improve the good governance of society through participation and democracy

Key Factor Development of policy and strategy within society Case relevance Case is not relevant for Key Factor

Key Factor Consultation and participation within society Case relevance Case is not relevant for Key Factor

Key Factor Decision-making within society Case relevance Case is not relevant for Key Factor

Objective: To improve government support for societal development (the wider role of government)

Key Factor Government support for infrastructure Case relevance Case is not relevant for Key Factor

Key Factor Government support for economic development Case relevance Case is not relevant for Key Factor

Key Factor Government support for social cohesion, culture and quality of life Case relevance Case is not relevant for Key Factor

Key Factor Government support for environmental sustainability Case relevance Case is not relevant for Key Factor

Case Characteristics

Keywords Government, eGovernment, eAdministration, eGovernment business services, eGovernment citizens services, eGovernment culture, eGovernment benefits for users, eGovernment finance, eGovernment generating income for government, eGovernment permits and licenses, eGovernment registration services, eGovernment technology, eGovernance, Data security, Authentification, Security, Design for All, Usability, Learning, Upgrading skills, eGovernment policy, eGovernment process re-engineering, Public-Civil Partnerships, Knowledge Management, Public service ethic, eGovernment human resources, Economic development, Quality of life, Social cohesion, Environmental sustainability
Timing: Start (2 / 1999) Termination (6 / 2001)
Country groups Asian countries, countries (GLOBAL)
Geographic location INDIA
Geographic size:
  • Large Town – 100,000 to 500,000 inhabitants
  • Medium city – 1 million to 5 million inhabitants
  • Contributors
    • Mixed public/private/not-for-profit

    Specific social/citizens groups

    • Students/youth
    • Local community
    • Families
    • Households
    • Elderly
    • Disabled
    • Unemployed
    • Ethnic / non-national
    • Women
    • Men

    Skills of individual

    • Change management skills
    • Domain skills
    • ICT skills (specialised/advanced)
    • Change management skills


    Generic type of service

    • Interactive data service
    • Multipoint conversational service

    Generic type of infrastructure platform

    Wireless Network 802.11b

    • Specialised

    Generic type of user terminal

    2/3rd windows based fat clients/servers (over 211) 1/3rd thin clients (100)

    • PCs connected on a local network
    • Specialized workstation (different to a standard PC)
    • PCs connected on a local network

    Type/Field of application

    The e-governance application software packages were aimed at making the living of the common man easy and corruption free. The effort targeted rural population, women, physically challenged people, widows, below poverty line families, poor students in schools and colleges, Transport licence seekers, infrastructure creation in the rural and urban areas etc.

    • Government to Government G2G
    • Government to Citizens G2C
    • Government to Civic Sector
    • Government to Government G2G
    • Government to Citizens G2C

    Investments and Costs

    Investment whole case Time period covered (in months) Investment amount
    (in thousand Euro)
    Regional  27  443400 
    Cost Expenditure for case Actual components,
    plus comments and
    timing (in months) if known
    Cost amount
    (in thousand Euro)
    Expenses for end user hardware Examples: PCs, laptops, mobiles, PDAs, local printers, etc. One laptop and over 280 clients  301512 
    Expenses for end user software Examples: off-the-shelf applications/tools, client software, etc. Windows operating system for the servers and clients.  17736 
    Expenses for system hardware Examples: servers, routers, switches, networks, centralised storage media, centralised printers, etc. 33 servers, over 20 switches, wireless LAN towers in 14 places, over 30 laser printers, over 30 DMPs etc.  70944 
    Expenses for developments and changes Examples: applications development, software programming, software modification, content developments such as populating a database, integrating new software with existing tools or designing new Internet/web-based facilities, etc. In house application software development done in 4 software development centres at the Collectorate employing over 30 software professionals.
    Rs.30 lakhs
    Expenses for actions of implementation Examples: planning, surveying user requirements, pilot testing, evaluation, etc. development centres at the Collectorate employing over 30 software professionals.  17736 
    Expenses for training and technical support Examples: courses funded by organisation, hiring trainers, etc.   45472 
    Expenses for other activities/purchases Wireless radios  35472 

    Users who read this case also read these cases

    KPMG K World Knowledge Management (US, Netherlands, Germany) Large scale project by International company to develop and implement an on-line knowledge management system using both Intranets and the Internet. Heavy initial investment has paid off.

    Siemens Corporate Knowledge Management Office (Global) By building on existing, informal, networks this global company was able to create an effective Knowledge management system that staff want to use.

    Posted in NISG | 1 Comment »

    Why NISG did not look into this project in Tamilnadu: Tiruvarur had been rated as ’20 years ahead of rest of India’ by a leading news paper ‘Times of India’

    Posted by nisg on July 6, 2006

    Process Automation based e-governance implementation in core government functioning in Tiruvarur district of TamilNadu. (India)

    Tiruvarur district of TamilNadu was declared the Pilot-e-district by the Government of TamilNadu on the 13th June 1999. The largely agrarian district which is located at 350 KMs from Chennai had accomplished near total automation of the field level government functioning in Taluk offices, District Rural Development Agency (DRDA), Collectorate, Block offices, Town Panchayat Office (local body) and Regional Transport Office. Land record administration, rural development scheme administration, student scholarship administration, public grievances handling, HR administration, Social welfare scheme administration such as National Old Age Pension Scheme, Distress Relief Scheme, Accident Relief Scheme, marriage assistance scheme, Agriculture labourers’ Insurance scheme, etc were migrated to manual register free status, thus removing hurdles in getting citizen service delivery. Under the title ‘Power of e-governance’ the district conducted 8 outdoor camps in different places where the Taluk office functioning was held in Marriage halls proving a point that the district could run government offices literally anywhere, without moving any manual registers. Times of India, a leading newspaper in India had rated Tiruvarur as ’20 years ahead of rest of India’.

    Key Factor: ‘Decision-making within society’



    As a person belonging to a poor middle class family, the champion of this e-governance initiative (Mr.C.Umashankar IAS.,) had a perfect understanding of the role of the Government vis a vis the common man. In the absence of technology tools, the Government machinery had virtually become the master and the real masters, that is the citizen had become a servant. Lack of transparency, red tape and corruption were the net results. The citizens in India, especially the common man, women, people belonging to Scheduled Caste and Scheduled Tribes get a raw deal from these government servants. In this context, the champion of Tiruvarur e-governance initiative decided to try true e-governance tools to make the lives of the common man better. He also wanted to give a fair chance to the honest among the government servants to excel in their job. From his experience in the past, he knew the ways of the Government servants and hence he targeted the areas where the citizens got the raw deal from the bureaucracy.
    Indian administrative set up revolves around the institution of District Collector. Every State in India is divided into small administrative units for convenience of administration. These small units of administrative set up are called districts. Each such district is headed by a District Collector cum District Magistrate. A District Collector is the head of the District administration. All the other departments operating within the district come under the overall supervision and guidance of the District Collector. The District Collector is the head of the law and order administration in the district. The police machinery works under the overall superintendence of the District Collector. Apart from law and order administration, the District Collector is also in charge of land record administration, welfare administration, rural development administration, etc.
    Each district has two major set up, viz., Revenue department and Rural Development department. These two wings are like two arms of the District administration and they work directly under the control of the District Collector. The Revenue department is in charge of land record administration, law and order administration, issue of various certificates such as birth and death certificate, community/income/solvency/nativity certificates, administration of social welfare schemes such as national old age pension scheme, Distress Relief Scheme, Accident Relief Scheme etc. 7 Taluk offices, 2 Revenue Divisional Offices and the Collectorate (Revenue wing) come under the Revenue department administration.
    The Rural Development department is in charge of rural development administration. This includes rural infrastructure creation such as construction of rural roads, school buildings, noon meal centres, community centres, etc. This department implements majority of the Central Government sponsored and State sponsored rural development schemes. These schemes cover community oriented schemes such as food for work programme, rural infrastructure creation programmes, non conventional energy promotion scheme, women and child development scheme, SC/ST welfare scheme and so on. They also implement individual family oriented schemes, largely meant for families belonging to Below poverty line (BPL). These schemes include loan cum subsidy scheme for self employment, rural housing scheme whereby the SC/ST people are given free financial assistance for construction of houses in rural areas, rural employment guarantee scheme, Self Help Group (women) assistance scheme etc. Tiruvarur has 10 Block offices, one District Panchayat Office and the District Rural Development Agency coming under the Rural development wing.
    Majority of the poor citizens who look upon the Government for their well being approach these two wings of the Government for getting their needs satisfied. There is inefficiency and corruption in these offices due to the large clientele and the large scale of funds being channalised through these offices.
    In the above context, the champion decided to being in a fresh air in the public services offered by these two vital wings of district administration. He succeeded in automating majority of their operations with total user involvement and a very high rate of success.
    Tiruvarur had been rated as ’20 years ahead of rest of India’ by a leading news paper ‘Times of India’
    The WEEK magazine chose the champion of this experiment Mr.Umashankar as the ‘man of the next millennium from among bureaucrats in India’ in its millennium edition during January 2000. 


    To provide easy access to government services to common man, especially the people belonging to Scheduled Castes, Scheduled Tribes and women.
    To enhance the bargaining power of the common man in his dealings with the bureaucracy.
    To reduce the workload of the government servants thus enabling them to do contribute more with less effort.
    To set a trend for true e-governance to the rest of India.
    To make it easy for the District Collector to administer the district efficiently in such a manner that the citizen gets a much better deal than earlier.
    To achieve a life’s mission in serving the common man of India.
    To learn more about public services using e-governance. 


    A sum of Rs.25 million was used for the implementation of the e-district concept. These resources were mobilized locally. The Members of State legislature (MLAs) and Members of Parliament (MPs) contributed nearly half the sum mentioned above from their Local Area Development funds.
    The district floated a non profit organization titled ‘District Welfare Committee’ to mobilize resources for e-governance. This organisation is headed by the District Collector himself and participated by all the MPs and MLAs. 


    The implementation had the following areas:
    1. Application Software development for various e-governance functioning.
    2. Creating infrastructure in the Collectorate for positioning the software development centres.
    3. Selecting the right technical people for application software development.
    4. Data capture to convert the existing paper data into electronic data.
    5. Training and motivation of the Government servants.
    6. Educating the citizens about the e-services.
    7. Purchase of computer hardware
    8. Making the 20 government offices fit for e-governance based administration. Creation of additional infrastructure to enable them fit to keep servers, clients, UPS etc.
    9. Finding resources for the application software, hardware and networking products.
    10. Interaction with the Government for policy support.
    11. Implementation of the e-governance applications.
    12. Ensuring the citizen benefit focus of the e-governance activities.

    The implementation strategy had been based on the common man requirements. The district chose the areas where the services to the citizens were too poor in the first phase. This was followed by other phases gradually. The first two application software packages introduced within 90 days of commencing the e-district project were the grievances handling software and National Old Age pension software. These packages were commissioned in the Collectorate and all 7 Taluk offices on the 16th May 1999. The Collectorate was deluged with petitioners and petitions and it became physically impossible to manage the service at all. The grievances handling software had to be developed in a hurry. The package was stabilised by the end of the 3 month period but the actual implementation started side by side as the district had no other way except to proceed in these lines due to the heavy rush of petitioners.
    The OAP section in the Taluk offices was the neglected area in Taluk administration. This wing is manned by a Tahsildar level officer. But the staff allocated to these wings were usually compassionate ground appointees or peon promotees. As a result, this section in the Taluk office was considered as punishment posting. But this wing was in charge of serving the citizens in distress such as agriculture labourers who had crossed 65 years of age and have lost the ability to do labour anymore, widows, physically challenged persons, deserted house wives etc. The beneficiaries under the OAP scheme get a life long pension of Rs.200 per month. The problems faced by this segment of citizens were two fold. Firstly, the application processing took as long as one year or more. Corruption and red tape were the order of the day. Secondly, the selected beneficiaries got their monthly pension through money orders very late, usually next month. The OAP wing of the Taluk offices had been saddled with huge arrear work. This area badly needed attention. With the introduction of process based automation software for handling all the OAP schemes on 16th May 1999, the entire district migrated to paperless stage with regard to OAP schemes. The paper based registers were done away with. All the transactions were routed through the online procedure. The money orders were generated by the system instead of manually being written. A fresh breeze of air indeed. The turnaround was rather dramatic. From huge backlog of work, this wing became no backlog wing. The turnaround took place in less than 9 months. Due to the no backlog of work, whenever the visitors from outside wanted to see the OAP software functioning, the district administration had to send out an alert to the Taluks to keep at least some work pending so that the visiting team could see the online functioning. To that extent the offices migrated to an efficient level. This had been documented by leading news magazines and newspapers such as CNN, NDTC, The Week, Statesman and Times of India.
    This was followed by the other difficult areas such as land record administration online, DRDA online and Block offices online.

    Software development centres:
    The district had no financial allocation to pay for the application software development. No IT company was willing to sponsor the application software development. In the circumstances, the district had to mobilize its own resources. When the resources were not certain, the district was not in a position to engage private partners for software development. So, a novel concept of converting a part of the Collectorate building itself as a software development wing was adopted. Four software development centres were set up in the Collectorate building and the 30 and above programmers were accommodated in these centres. These software development centres were provided with quality infrastructure including air conditioning, LAN and continuous power supply facility.
    The District Collector himself headed the technical team involved in the software development. The role of the District Collector was front end and back end design, validation and implementation.
    The District Collector involved himself in the software development work from 6.30 to 8.30 a.m everyday in the Collectorate. The entire software development team used to work from 6.30 in the morning. The young software programmers coped with the rigors of the Tiruvarur expectations.
    Today the IPRs of these valuable packages are owned by the Tiruvarur district administration.
    The net effect of this strategy was that a total number of 20 application software packages were developed, validated and implemented within a short period of 24 months. This was possible as the users themselves were fully involved in the design of the application software and they were eager to own these packages as and when the development was completed.
    An institutional arrangement was made through the District Welfare Committee to continue the support for the application software and database.

    Hardware requirement and the Tender procedure adopted:
    The district had acquired servers, fat client machines, thin client machines, UPS, laser and dot matrix printers, LCD projector and power back up generators.
    Hardware acquisition:
    Servers: 32
    Thin clients: 100
    Fat clients:180
    Laser printers: 18 Nos.
    DMPs: 22 (This includes 7 heavy duty DMPs for Taluk offices to print the Money Orders)
    5 KVA UPS – 4 Nos (for Collectorate)
    3 KVA UPS – 7 Nos (For Taluk offices)
    2 KVA UPS – 12 Nos (For 10 Block offices and two Revenue Divisional Offices)
    15 KVA Generator set – For Collectorate to support the UPS only
    6 KVA UPS – 2 Nos for Two Taluk offices.

    As organized funding was not forthcoming the district had to make its own funding arrangements. Instead of waiting for the funds to materialize, the district went ahead with open tender procedure and finalized the lowest bidder before mobilizing the funds. By the time the tenders neared their logical end, the requisite resources were mobilized from various sources. In this way there was no wastage of time in the acquisition of hardware. When the hardware acquisition process was on, the application software were developed using the minimum infrastructure available. Training and orientation programmes commenced during June 1999 even before the first batch of computers arrived. The entire government staff were to be oriented towards e-governance before the actual implementation process. The motivation level of these government staff was so high that the district administration had no difficulty in orienting them. By the time the first batch of computers (79 numbers) arrived during July 1999, the initial application software for land record administration was ready. The newly acquired computers were directly taken to a marriage hall where they were used as training infrastructure to train the entire Revenue machinery, including over 650 village administrative officers. After a week long training session, these machines were dispatched to their respective Taluk offices.
    The next batch of purchases followed a similar pathway.
    For the Wireless LAN towers and Microwave radios, a sum of Rs.4 million was allocated by the Member of Parliament, Nagapattinam. The district could set the trend for the rest of India in using wi-fi technology for high speed networking during April 2001.

    Wireless infrastructure:
    50 metre towers at Collectorate – one
    45 metre tower at Mannargudi (Police tower) – one
    30 metre towers in Tiruthuraipoondi and Muthupet – Two
    24 metre tower at Valangaiman Taluk – one
    18 metre towers at Kodavasal , Needamangalam and Nannilam Taluks – Three
    6-12 metre towers – 6

    Wireless radios:
    802.11b wireless bridges (CISCO) – three
    802.11b wireless access devices – 5. (six more to be installed)

    Training to staff:
    Staff training was undertaken on a continuous basis. In majority of the training sessions, the senior officials of the district administration, including the District Collector took part. The trainees were given hands on experience during these sessions. The District Collectorate became the centralized training facility. Whenever any new module was about to be introduced, the resource persons from each office was called to Collectorate and training was imparted.
    The software professional in charge of the application software was made the nodal officer for handling the technical requirements of the training.
    Training manuals were prepared before each such training session.
    User feedback was obtained then and there and necessary modifications were carried out thus making the packages acceptable to the users.
    Training was an integral part of the e-district exercise. Weekly training schedules were announced well in advance to enable the officials to attend the same.

    Software administrators:
    To administer the Taluk/Block servers, clerical employees from each of the 20 offices were chosen on voluntary basis to undergo training to act as software administrators. In each office two such staff have been selected for a one week intensive training on server administration. Their main role was to administer the software installed in the server and to serve as server operators. They had not been given system administration password nor database administration password. The main role of the software administrator is to start the server in the morning and close the operations at end of the day. Other users had no right to shut down the system. In addition to this, the software administrators had the powers to assign and revoke rights on each of the application software. This enables them to handle the day to day variations in availability of staff. If the Software administrator goes on leave, then the standby software administrator takes over charge. A software based tool had been provided for such online handing over of charge. This procedure had enabled the staff to take complete ownership of the IT infrastructure and the database. The software programmers were barred from carrying out any transactions at the field offices. The Software programmers were permitted only to upgrade the database or application software. Within a period of 6 months, these software administrators became experts in server administration, application software administration and hardware trouble shooting. In this way, the dependency on the technical officials had been completely done away with.
    To provide continuity to these software administrators, an order was issued barring their transfer to other assignments without the written orders of the District Collector.

    Public awareness campaign:
    Despite the online status of the Block offices and Taluk offices, the patronage of the citizens was concentrated only on the Collectorate services. To educate the citizens that they could avail online services in the Taluk and block offices, a special campaign in the name of ‘Power of e-governance’ was organized in 8 places, starting from 30th September 2000. The modus operandi was to move the Taluk office server from the Taluk office to a public place such as marriage hall on the day prior to the campaign. Through advertisement and publicity the citizens were requested to come to the campaign centre to avail of the online services. The promise was that the services would be provided within a maximum of 2 hours, including enquiry time, if any and no paper based register would be used in the whole exercise.
    This campaign was greeted with huge success. In each such campaign the office concerned could transact work equivalent to nearly 6 months turnover. 

    Output and results

    1. The entire land record transactions have been moved into manual register free online status with effect from February 2000. The agriculturists could get the cultivation and harvest certificates (Adangal extract) within minutes just by parting with Rs.20. Earlier it had a variable pricing mechanism due to corruption. Likewise the citizens could have their land purchases recorded in the Taluk and village land record registers just by paying Rs.20 in person or Rs.60 through VPL. All the final orders were dispatched through VPL when the applicant does not want to pick up the orders in person. Other land record extracts were made available at a cost of Rs.10 in all the Taluk office counters.
    2. At the Collectorate, the entire grievance redressal mechanism was made online with effect from May 16, 1999. Each petitioner was handed over a computer generated acknowledgement and action taken report was sent within two weeks.
    3. The OAP beneficiaries who were hitherto getting the money orders after a delay of one month started getting the MOs on the 2nd or 3rd of every month. This was made possible due to the e-governance based software commissioned in the OAP section with effect from May 16th, 1999.
    4. Pendency of applications in OAP section was minimized to just one or two weeks only from more than one or two years. Thanks to the e-governance software that provided for effective monitoring from Collectorate upto the Taluk level.
    5. Corruption in disposal of Distress Relief Scheme and Accident Relief Scheme where the family members who lost a bread winner had been completely done away with as the entire sanction procedure and fund disbursement procedure went online with sufficient checks and balances.
    6. Earlier the pre and post matric students were getting Scholarship between February and April. After the introduction of e-governance package in Collectorate scholarship section, the task could be accomplished within one week after receipt of fund allocation from Government. That means, the students could get the Scholarship assistance well before August every year. Thanks to the fully automated paperless scholarship admin software.
    7. RTO: Online processing of applications for issue of learners license and permanent driving licence and online registration of new vehicles was introduced to weed away corruption. It was found that the RTO was accepting applications only through touts. They were caught red handed by the District Collector himself. This was immediately followed by the online RTO software. The software had been made to issue the date for test driving on its own thus removing the touts in toto. This service was priced at Rs.5 for each transaction to keep the infrastructure going for long.
    8. Rural Development: The family oriented rural development schemes which concentrated the poor among the villages and the SC/ST people had no transparent elements. This had resulted in delay and corruption. The Indira Awaas Yojana (IAY) which offers free grant for construction of rural house had been fully automated, right from the receipt of application stage. Similarly, the credit cum subsidy scheme aimed at providing self employment opportunity to the rural masses was fully automated at the DRDA and Block level with vertical linkages.
    9. In addition to the above, the entire scheme and financial accounting areas of rural development department were fully automated. The noon meal centres got their monthly ration allocation in time. The staff associated with rural development department got their salary, increment etc on time, thanks to the office manager software. The supervising officials and people’s representatives could monitor the financial and physical progress of each work from various locations, thus providing transparency to the whole system.
    10. At Koradachery Town Panchayat office, the citizens could transact their entire requirement online. This includes property tax assessment, water tax assessment and payment of utility bills.
    11. In 55 fair price shops where the optical mark read based automation was commissioned, the citizens could get their ration without any let up.
    12. The policemen in Tiruvarur district started getting his salary and other emoluments without delay as the customized office manager software enabled their entire HR operations online.
    13. The Revenue officers who used to be missing for nearly two months during the beginning of every calendar year due to preparation of Jamabanthi (annual audit of village accounts) accounts. The Jamabanthi accounts are comprehensive accounts that require a minimum of 40 days to prepare the same. So these officers used to be missing from public action during the Jamabanthi period. Tiruvarur had converted the Jamabanthi to paperless stage whereby the Revenue officials do not write any Jamabanthi account manually. The system generates all the Jamabanthi accounts within 2-3 minutes thus saving hundreds of man months. From February 2000 onwards, the district had undergone 5 such online Jamabanthi exercise. This had enabled the Revenue officials to won the Taluk Automation package as they consider the software more employee friendly as well. The late night/evening works in Taluk offices became thing of the past as the pendency of works came to minimum or just nil. 

    Lessons and conclusions

    1. Politicians and political parties came forward to support the e-governance initiative at every stage. Without their support Tiruvarur initiative could have never become a success.
    2. The general impression that older people among the government employees would have difficulty in learning computers was belied by Tiruvarur experience. It was found that the older people among the Government staff were more enthusiastic in leaning the computer skill. They took over the training task proudly. This had helped the district administration to train the rest of the employees through these senior staff.
    3. Fears of resistance from government employees and employee unions were belied. The Staff unions passed a unanimous resolution supporting Tiruvarur e-governance. The Staff association leaders themselves led the pack.
    4. A highly user friendly yet secure system would be quickly accepted by Government employees without any reservations or resistance. It was found in Tiruvarur that the employees were not willing to accept less efficient workflow in the front end design. They started demanding high quality front end design taking a cue from other packages already installed. Their demand had to be met before the packages were fully commissioned.
    5. The bilingual interface was liked by the users to the extent that without even any exposure to typing skill, these government employees took a print out of the font layout and keyed in their work in vernacular language (Tamil). This was one of the most striking factors found during the implementation.
    6. The ownership feeling of the employees was revealed to the Union Ministers Mr.T.R.Baalu and Mr.Raja when they came to Tiruvarur to formally inaugurate the Jamabanthi and Birth and Death Registration software during June 2000. When Mr.T.R.Baalu raised a hypothetical question about discontinuing the software in future, the employees, notably the Village administrative officers retorted by saying that they would resort to State wide strike to seeking restoration of the software.
    7. Lack of organized financial support does not hinder a true initiative to bring in e-governance. However, organised funding is an absolute necessity to carry on an e-governance initiative in the long run.
    8. A mission mode approach to e-governance with well defined milestones alone can bring about results.
    9. Such a mission mode approach causes prejudice among the seniors.
    10. Technically, without network infrastructure when such an initiative is taken, it takes three to four times effort to ground a project. With a high speed network backbone the output could be much higher. So a high speed network backbone is a must before commencing e-governance initiative.
    11. Without policy framework revenue models cannot be resorted to. Even if resorted to, the same may not last long. So an organized policy support has to be provided by the State.
    12. For professional e-governance, the systems should be developed only on open source. 

    References and links for the case

    1. Tiruvarur had been rated as ’20 years ahead of rest of India’ by a leading news paper ‘Times of India’
    2. The WEEK magazine chose the champion of this experiment Mr.Umashankar as the ‘man of the next millennium from among bureaucrats in India’ in its millennium edition during January 2000.
    3. Book : e-governance – the success story of Tiruvarur – the road covered and the road ahead – authored by C.Umashankar IAS – April 2001.
    4. Article: Nuts and bolts of e-governance by C.Umashankar IAS., (2000)
    5. Power of e-governance videos 1. Mannargudi, 2. Tiruthuraipoondi and 3. Kodavasal.
    6. NDTV coverage & publication in Good morning India dated 8th January 2000
    7. CNN coverage and publication dated 7th January 2001. 

    Posted in NISG | 1 Comment »

    What a JOKE – NISG training officers to IMPLEMENT NONACCOUNTABLE INDIA Smart Governance in INDIA

    Posted by nisg on July 6, 2006

    Now, e-champions

    (The Times of India Via Thomson Dialog NewsEdge)LUCKNOW: The Union government is all set to develop a crack team for implementing its smart government project across the country.

    Accordingly, the National Institute of Smart Government (NISG) and department of personnel and training, government of India are launching a 14-week training programme for the selected officers from all the states.

    These selected officers would be given a five-week training at NISG, Hyderabad, following which they will have to undergo an eight-week practical training at their respective headquarters. The last week of the training has been earmarked for international exposure.

    Internet Telephony Conference and Expo

    The purpose here is to develop a team of e-champions from among the civil servants, who could lead the country into the era of e-governance.

    In this connection, the chief secretary and the principal secretary IT, received a letter from Ajay Sawhney, joint-secretary (training), department of personnel and training, government of India, stating that to develop a nucleus of 4/5 officers in every state for developing skill in the areas of information technology and e-governance, a specific training programme is being organised.

    The letter further states that e-champion programme has been designed to be one of the most important enablers of a successful implementation of the national e-governance plan conceived by the Union government.

    Senior official in the IT department told The Times of India that one of the critical factor responsible for slow growth of e-government project, was lack of champions who have the right skill, knowledge, aptitude and leadership qualities.

    ‘’Keeping this in mind the Union government has decided to organise a specific training programme for developing at least 100 e-government champions in different states and central government departments over the next three years,’’ said the official who added that annually over Rs 3,500 crore is being invested by the Centre on e-government.

    On being contacted on phone the principal secretary IT Zohra Chaterjee, who along with district magistrate Sitapur Amod Kumar were in Cochin to attend a three-day national conference on e-governance, admitted that a letter in this regard was received by the state government.

    While informing that the process of selecting the officers for the said course was on, the principal secretary said, ‘’in this national conference Amod Kumar was awarded National Icon Award for excellence in the field of e-governance and in recognition of software Lokvani developed by him.’’


    Posted in NISG | Leave a Comment »

    Is UNDP INDIA giving wrong information to UNDP on NISG ? Do UNDP INDIA knows that NISG formation is in itself in QUESTION ?

    Posted by nisg on July 4, 2006

    From the information we are getting from Delhi, UNDP INDIA has been convinced by Jt. Secretary of eGovernance Mr. R. Chandrshekar (now Additional Secretary) that everything ok with NISG.

    Is this TRUE ? Has he informed UNDP INDIA’s Ms. maxine Olsen about how NISG is formed ? How NISG is controlled by NASSCOM not by GoI ? NASSCOM is a PRIVATE company.

    How can UNDP invest FUNDS in a PRIVATE COMPANY for eGovernance projects of INDIA ? Is the question UNDP needs to answer.

    Did UNDP look into Company Records of NISG ? Did UNDP Look into Memorandum of Association of NISG which is on the NISG website ?  Did UNDP look into Articles of Association of NISG which is on the website of NISG ? Did they notice that this NISG was not approved by CABINET of GoI at that time UNDP FUNDS were invested in NISG ?

    There are so many questions unanswered about NISG !! It looks like NISG formation is NOT LEGAL and How can UNDP was amde to INVEST FUNDS into NISG ? Who convinced UNDP to make the INVESTMENT ? Who signed on behalf of GoI ?

    Let us get all the PAPEREWORK OPEN and TRANSPARENT on the website of NISG. Let people know about NISG and how it got formed ? and how UNDP funded NISG?

    Posted in NISG, UNDP INDIA, UNDP USA | 2 Comments »

    How can Government of INDIA mislead UDNP to make INVESTMENT in NISG when NISG was not approved by CABINET of INDIA.

    Posted by nisg on July 4, 2006

    CVC, CAG, CBI and all in Govt. of INDIA need to read all these and we all need to know what is happenning here with NISG, CEO of NISG Mr. J. Sathyanarayana, Mr. R. Chandrashekar, Sameer Sachdev, Mr. Brajesh Kumar,


    National institute of SMART Government “NISG” – Online Documents – Back STATUS REPORT from 2001 from Sameer Sachdev before his EMPLOYMENT with NISG.

    When the foundation is weak the building will fall. Says Sameer Sachdev on NISG, this is before EMPLOYMENT into NISG. Shows that eGovernance of INDIA will fall under NISG.1 comments

    Just for Rs. 52,000 NASSCOM to have 51% of NISG as per Sameer Sachdev, current Employee of NISG

    Sameer Sachdev about NISG before he was hired by NISG

    CEO NISG and NISG thought by hiring Sameer Sachdev and closing India-eGov no one will raise issues against Formation of NISG and it’s CORRUPT activties. It increased more !!

    Posted in Govt. of INDIA, NISG | Leave a Comment »

    How can UNDP close it’s EYES and think NISG is Govt. of INDIA ?

    Posted by nisg on July 4, 2006

    Let us hope UNDP stands for something as it says on it’s website.

    We have written so many emails letting UNDP know about NISG, CEO of NISG, Mr. R. Chandrashekar and all activities of NISG.

    UNDP has FUNDED NISG without Govt. of INDIA approval. How did UNDP do this ? Who signed the documents on behalf of Govt. of INDIA ?When was it signed ? Date and Time ?

    NISG just got CABINET APPROVAL in 2005. BUT FUNDS from UNDP was invested in NISG way before this. Who did this ?

    Did UNDP did an AUDIT of NISG for the FUNDS Invested ?

    Who is MISLEADING UNDP from Govt. of INDIA ?

    Posted in NISG, UNDP FUNDS in NISG, UNDP INDIA, UNDP USA | 3 Comments »

    About CARD pet project of CEO of NISG, Ram Info Tech promoted by CEO of NISG, why CEO of NISG is not replying to his emails, How Sameer Sachdev cheated eGovernance by joining NISG, Credentials of RamInfo and CMC,

    Posted by nisg on July 4, 2006

    I would like to inform that why responsible member from NISG/IT dept
    of Karnataka Gov is answered to any of the fellow IAS member quries if
    they are not facts.I can understand postion of a politician who doesnt
    have IT knowledge could not able to reply.Being responsible members
    who has to strive to do good in e-gov  area are  accessing mails and
    could reply to atleast one mail if they are truly IT savy and
    accounable to tax payers money.This shows either they are not
    accountable or not having knowledge in IT.I am sure you will judge
    it.I am sure that its not ego problem becuase enquirer it self is
    member elite IAS group. I got reply from Dr.Raghuvansh prasad who is
    RJD union cabinet minister through his PS on diffrent subject.I am
    sure he knows the importance rather then these Iam Always Silent
    officers who are doing business under E-Gov.

    Every person has credentials and we have to accept.How many IAS
    officers in india come open for the purpose of may count
    on fingers.They only get name but will be penalised in ACR and always
    keep in loop posting.I very greatful to see person like Mr.Umashankar
    who come forward for good cause and opponenets follow Divide and Rule
    policy.Hope all concerned members should not fell in to trap.Sameer he
    is well wisher all of indians and if you think there is hidden
    intrest, Pl ensure all the people to come on common dias for open

    I wish to reveal that Credentials of CMS and Raminfo. What were their
    financial status before e-seva. CMS was operated in small apartment
    and hope you will check this. How Come these people compared with NIC
    and C-DAC. Why OLTP is denied to C-DAC and what credentials and
    experiance does Ram Info and CMS has which may finally ended up
    failure story.  NIC has setup in every Dist HQ but they also denied.

    If any one sees CARD project still we have to depend on agents to get
    it our work and its pet project of present CEO of NISG.Why he failed
    to bring online registration?E-gov is holistic approach and needs
    support of staff and concerned depts.Many people questioned when top
    people accepting bribes why you are curtailing their bribes.It
    requires strong will power to implement.Its unfortunate that till
    today we dont have error free data in AP which so hyped e-Gov
    state.Every new govt place PO on vendors and get back with error data
    because of corruption.I have been told to Govt to take help of
    election commission data which is latest and cost effective but
    officers wont lose their revenues.

    Posted in A Letter Three, NISG | 1 Comment »

    Mr. R. Chandrashekar Jt. Secretary eGovernance knew about NIC and NICSI. He was Chairman for both. Still why did he push to form NISG ?

    Posted by nisg on July 4, 2006

    Mr. R. Chandrashekar , Jt. Secretary for eGovernance comes from AP State to GoI.

     Mr. J. Sathynaryana also comes from AP State into NISG.

    Mr. R. Chandrshekar cleverly makes the office of NISG to be in AP State not in Delhi.

    NIC and NICSI have offices in Delhi.

    If NISG wanted to do REAL eGovernance issues, the offices of NISG would have been in Delhi. Istead of being in AP State.

    It looks like there seems to be prior understanding between these two IAS Officers from AP cadre.

    Even the FORMATION of NISG is in question now, by looking at all records available to all of us.

    Posted in NISG | 1 Comment »